Results
The AP Essentials SSL cert will expire soon
The AP Essentials production SSL certificate is expiring soon and need to be extended.
Verify image for CII invoices (ZUGFeRD, Factur-X, XRechnung) differs from the original PDF
For CII-based invoices (ZUGFeRD, Factur-X, XRechnung), the invoice image on the Verify screen differs from the originally provided PDF and may contain multiple pages.
Maximum Decimal Places for Amount Fields in AP Essentials
As the "amount" fields are being rounded to 5 decimal places, what is the maximum number of decimal places allowed in AP Essentials for them?
Timestamp Mismatch Between AP Essentials and Output XML
We've noticed that the time stamp for documents in AP Essentials (formerly ReadSoft Online) don't match the time stamps in the XML file that leaves AP Essentials (formerly ReadSoft Online).
AP Essentials Support for Thai Buddhist Era (BE) Dates
When using the Thai profile document types - can AP Essentials handle a BE (Buddhist) year format?
AP Essentials System Update Frequency and Release Notes
When / how often are system updates performed in AP Essentials, and where can the release notes be found?
Multiple Documents Created When Forwarding a Single PDF Attachment
Why are multiple document created in AP Essentials, when the original email only contained a single attachment?
Archiving Requirements for AP Essentials to Process Director Transfers
Process Director Connect Core will not retrieve any documents from AP Essentials if there is no archiving configuration.
After upgrading SAP Kernel it is not possible to Transfer invoices error 101 - no SAP ErrInfo available
After an SAP HANA Kernel patch is installed, invoices stop transferring into SAP. This has been observed across multiple integration paths, including:
PDAP: Blocked flag is not set during Supplier master data import.
Suppliers are flagged as blocked in SAP; however, the blocked flag is not set for those suppliers when imported into AP Essentials.
A blank screen is seen after logging into SSO successfully.
After logging in via SSO successfully, AP Essentials reports a blank screen for all users, like the below:
Where can I see information related to security, compliance, and privacy information for Tungsten Automation and it's product suite or how can I request assistance in filling out a security questionnaire
Where can I find information on security, compliance, and privacy for Tungsten Automation and its product suite?
How to reopen a closed Support Case
How to reopen a closed Support Case?
Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services
A problem has been encountered with a customization, or you are looking to add/create/update/modify/enhance a customization. How can this be resolved?
Enhancement Requests
An Enhancement Request has been logged.
Connect reports "The process cannot access the file because its being used by another process".
After pressing the "Synchronize" button, AP Essentials Connect displays the following:
*** INTERNAL *** Connector “Payload” requests from Professional Services Consultants, Partners or Customers.
A Professional Services Consultant, Partner, or Customer has requested a "Payload" / "Web Service call" for a specific document processed through one of the Connectors (Oracle Financials Cloud, Coupa AP, etc) for troubleshooting purposes.
AP Essentials - Quick Links
Note: Important Information: AP Essentials Email Service Security Upgrade
Connect is unable to call the AP Essentials Logging Service as the underlying connection was closed.
AP Essentials Connect records the following error when attempting to connect to AP Essentials:
How User Groups Add to Existing User Privileges and Buyer Access
Why does a user gain broader access than expected after being added to a user group, even though the user's own direct privileges and buyer assignments were more limited?