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ControlSuite AutoStore Sharp OSA - Windows .NET Framework Updates Break Scan Workflow (HTTP 404)
After installing certain Windows .NET Framework security updates, the Sharp OSA Capture web application (ASWebForSharp) stops working. Every page returns an HTTP 404 error:
Windows Update KB5120708 Breaks AutoStore Batch Web Service
Installing Windows Update KB5120708 breaks the web service hosted by AutoStore Batch (Batch.exe). The issue is not limited to a single integration — it affects both the embedded client capture components and the Interactive Capture compone…
Maintenance and Support: ControlSuite, Equitrac, Autostore, Output Manager, SafeCom, ShareScan, PDF, Copitrak, SDKs
If you have Power PDF, OmniPage, and/or PaperPort without a Maintenance & Support Contract, please click here.
MFD & Productivity Supported Devices Information
This latest version of the MFD & Productivity Supported Devices file was updated on September 07, 2026.
Where can I see information related to security, compliance, and privacy information for Tungsten Automation and it's product suite or how can I request assistance in filling out a security questionnaire
Where can I find information on security, compliance, and privacy for Tungsten Automation and its product suite?
How to reopen a closed Support Case
How to reopen a closed Support Case?
Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services
A problem has been encountered with a customization, or you are looking to add/create/update/modify/enhance a customization. How can this be resolved?
Lifecycle Policies and End of Support Dates
The Tungsten Automation Software Lifecycle Policy describes product release types and provides a policy on the related Support timeline for products.
Enhancement Requests
An Enhancement Request has been logged.