Results
ShareScan CVE-2026-68569
A vulnerability scan (Qualys QID 735215) reports CVE-2026-68569 against the Apache Tomcat 9.0 instance installed with eCopy ShareScan. The finding is rated Important by the Apache Software Foundation and Critical by Qualys, and it is raise…
ShareScan CVE-2026-65182
A vulnerability scan (Qualys QID 735210) reports CVE-2026-65182 against the Apache Tomcat 9.0 instance installed with eCopy ShareScan. The finding is rated Important by the Apache Software Foundation and Critical by Qualys, and it is raise…
ShareScan CVE-2026-65637
A vulnerability scan (Qualys QID 735213) reports CVE-2026-65637 against the Apache Tomcat 9.0 instance installed with eCopy ShareScan. The finding is rated Moderate by the Apache Software Foundation and Medium by Qualys, and it is raised o…
ShareScan - CVE-2026-65927
A vulnerability scan (Qualys QID 735207) reports CVE-2026-65927 against the Apache Tomcat 9.0 instance installed with eCopy ShareScan. The finding is rated Important by the Apache Software Foundation and Critical by Qualys, and it is raise…
ShareScan CVE-2026-68763
A vulnerability scan (Qualys QID 735238) reports CVE-2026-68763 against the Apache Tomcat 9.0 instance installed with eCopy ShareScan. The finding is rated Important by the Apache Software Foundation and Critical by Qualys, and it is raise…
ShareScan Docushare Connector Authentication Failure Against DocuShare 7.05
The ShareScan connector for the Xerox DocuShare connection fails when the "Test" button is used on the login configuration screen. The connector returns "Error Connecting to DocuShare Server: Logon Failed" while login through the DocuShare…
Maintenance and Support: ControlSuite, Equitrac, Autostore, Output Manager, SafeCom, ShareScan, PDF, Copitrak, SDKs
If you have Power PDF, OmniPage, and/or PaperPort without a Maintenance & Support Contract, please click here.
ControlSuite AutoStore SharePoint eConnector intermittently fails to upload documents with 'Cannot get access token from Token Vault - Internal error' (Token Vault DbUpdateConcurrencyException)
Documents intermittently fail to upload from AutoStore to SharePoint through the SharePoint eConnector. At the time of failure, the AutoStore log shows that the SharePoint eConnector could not obtain an access token from Token Vault:
ShareScan - CVE-2026-34477 and CVE-2026-34480
eCopy ShareScan versions 6.6, 6.7, and 2025.3 currently include Apache Log4j version 2.17.1. Based on current development analysis, the practical exposure depends on the device environment and whether optional components such as Ricoh supp…
ShareScan - CSDK Logging
How to enable CSDK (engine) logging for ShareScan application
MFD & Productivity Supported Devices Information
This latest version of the MFD & Productivity Supported Devices file was updated on September 07, 2026.
Where can I see information related to security, compliance, and privacy information for Tungsten Automation and it's product suite or how can I request assistance in filling out a security questionnaire
Where can I find information on security, compliance, and privacy for Tungsten Automation and its product suite?
How to reopen a closed Support Case
How to reopen a closed Support Case?
Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services
A problem has been encountered with a customization, or you are looking to add/create/update/modify/enhance a customization. How can this be resolved?
Enhancement Requests
An Enhancement Request has been logged.
How to reinstall the ShareScan Database tables
In some cases, creating a new, clean database may be necessary. A ShareScan database may need to be built from scratch, which can help avoid the more time-consuming process of uninstalling and reinstalling the entire solution as a last res…
How to modify simulator images in eCopy ShareScan
From ShareScan 2025.3 and 2026.3, the sample images are at the following location.
ShareScan - Unable to Upload / Connect to DocuShare (Logon Failed, Connection, and License Errors)
Users are unable to scan or upload documents from eCopy ShareScan to a DocuShare server through the DocuShare connector (Paper-River connector or the Tungsten DocuShare connector). The DocuShare web interface usually continues to work norm…
eCopy ShareScan: Removing Java / ApacheTomcat
Is it possible to remove the Java or Apache Tomcat components from eCopy ShareScan?
ShareScan without installing Apache Tomcat or Alternate Simulator
There may be cases where the use of Apache Tomcat on the eCopy ShareScan server is not desired. This can also be used to toggle between the two different Simulators for demonstration purposes, for example.