Results
Multiple Documents Created When Forwarding a Single PDF Attachment
Why are multiple document created in AP Essentials, when the original email only contained a single attachment?
Archiving Requirements for AP Essentials to Process Director Transfers
Process Director Connect Core will not retrieve any documents from AP Essentials if there is no archiving configuration.
After upgrading SAP Kernel it is not possible to Transfer invoices error 101 - no SAP ErrInfo available
After an SAP HANA Kernel patch is installed, invoices stop transferring into SAP. This has been observed across multiple integration paths, including:
SAP Flagged Potential Performance Issues on COCKPIT 1 eInvoicing for S4HANA Migration
The SAP team conducted a performance scan as part of the S/4 HANA migration. Several performance issues and improvement opportunities were detected and flagged for specific transactions and programs, specifically /COCKPIT/1 eInvoice.
Email-based approvals stops processing emails despite Tomcat service running
Email-based approval stops processing emails even when the Tomcat service is running. This does not seem to follow a pattern, but it can happen once or twice a week. This can result in emails remaining unprocessed. This recurring problem i…
Document 1 version details are deleted after user takes some action
Document 1 version details are deleted after user takes some action. Steps:
What is the Violation of the dual control principle error
What is the "Violation of dual control principle" error, what causes it, and what settings/configuration can we check?
How to request GEP license
Please email PSComponentsProgram@kofax.com to request the GEP license.
Could not load file or assembly Atalasoft.PdfDoc
After installing a new patch for Invoices, the following error is thrown:
PDAP: Blocked flag is not set during Supplier master data import.
Suppliers are flagged as blocked in SAP; however, the blocked flag is not set for those suppliers when imported into AP Essentials.
A blank screen is seen after logging into SSO successfully.
After logging in via SSO successfully, AP Essentials reports a blank screen for all users, like the below:
How to locate the log files for the Invoices Maintenance
How to find the INVOICES Maintenance log files.
Where can I see information related to security, compliance, and privacy information for Tungsten Automation and it's product suite or how can I request assistance in filling out a security questionnaire
Where can I find information on security, compliance, and privacy for Tungsten Automation and its product suite?
How to reopen a closed Support Case
How to reopen a closed Support Case?
Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services
A problem has been encountered with a customization, or you are looking to add/create/update/modify/enhance a customization. How can this be resolved?
Lifecycle Policies and End of Support Dates
The Tungsten Automation Software Lifecycle Policy describes product release types and provides a policy on the related Support timeline for products.
Enhancement Requests
An Enhancement Request has been logged.
Connect reports "The process cannot access the file because its being used by another process".
After pressing the "Synchronize" button, AP Essentials Connect displays the following:
The Vendor determination in PDAP continues althogh a valid vendor is found
Vendor determination handling is set to E
*** INTERNAL *** Connector “Payload” requests from Professional Services Consultants, Partners or Customers.
A Professional Services Consultant, Partner, or Customer has requested a "Payload" / "Web Service call" for a specific document processed through one of the Connectors (Oracle Financials Cloud, Coupa AP, etc) for troubleshooting purposes.