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Files could not import into Kofax Capture due to error 'Pipe is broken'
Messages are not being imported in Import Connector and they are stuck under the Transfer to App column with a blue arrow on the Message Connector Monitor.
Information required when creating a support case
When facing a technical issue with a Tungsten Automation product, customers would like to resolve it as quickly as possible, either by finding an answer in the documentation or by engaging the Technical Support Team to raise a support case.
How to select a support Case Priority
How do I set the correct Priority for my Support Case?
Readsoft Invoices – Most Helpful Knowledge (FAQ’s)
Readsoft Invoices - Most Common Knowledge (FAQ's)
Posted Document Shows Balance Due to Tax
Why is a posted document showing a balance equal to the PST tax amount?
How to download product releases
Is there a website where new Tungsten Automation releases can be downloaded?
Thank you for requesting a Customer Portal Account
Thank you for submitting your Customer Portal Account Request form.
APA (Accounts Payable Agility) 24x7 Support Process
Customers with active 24x7 support contracts who need to contact APA (Accounts Payable Agility) Support off hours for a critical Sev 1 issue that cannot wait until business hours, please follow the 24x7 steps as documented in this Global T…
License Activation & License Information for all products
This article contains license information details.
How to log into the Tungsten Automation Community
To find your product's latest release information, go to the Tungsten Automation Community, browse through the Topics’ list and select your product family's Topic. Your product's Release Announcements post will be at the top of the selecte…
MarkView Useful Information and Links for Administrators
What are some recommended tools and information MarkView administrator users should have?
End of Life documents for Legacy KCS versions
This article contains the old Kofax product lifecycle policy and End of Sale/End of Support Announcement information, which are no longer valid. The current Tungsten Automation lifecycle policy and latest Product Release and Sunset Schedul…
Training, upgrades, new installations and changes to your solution
Need for training, upgrades, new installations, and changes to the solution.
How to create a support case in the Tungsten Automation Support Portal
If you have been unable to find a solution to your issue in the Tungsten Automation Knowledge Portal (https://knowledge.tungstenautomation.com), how do you log a case to request assistance from Tungsten Automation Technical Support?
User's Menu is Missing the Accounting Tab for One Invoice Reassigned to Her
One user's menu is missing Accounting for a single invoice.
How to upload database drivers to the RPA Management Console in Tungsten Cloud?
How to upload database drivers to the RPA Management Console in Tungsten Cloud?
Tungsten Automation products and Spring4Shell vulnerability information CVE-2022-22965
Tungsten Automation is aware of the recently disclosed Spring4Shell vulnerabilities (CVE-2022-22965) in the Spring Core Framework of the Spring Core on Java Development Kit (JDK) version 9 or later. The following products are using the pot…
Tungsten Automation products and Apache Log4j2 vulnerability information
Products not listed on this page have been evaluated and are not vulnerable.
Transformation Designer Additional Logging
How to generate additional logging for the Transformation Designer?
Batch Closure Blocked by "There are documents that have not been verified" Despite Reviewed Page Check Marks
When processing a batch in the Quality Control module, scanned pages receive a review check mark as expected. However, attempting to close the batch returns the error "There are documents that have not been verified," even though the scree…