Results
SAP Flagged Potential Performance Issues on COCKPIT 1 eInvoicing for S4HANA Migration
The SAP team conducted a performance scan as part of the S/4 HANA migration. Several performance issues and improvement opportunities were detected and flagged for specific transactions and programs, specifically /COCKPIT/1 eInvoice.
PSIcapture Upgrade Process for In Place Upgrades
Upgrading an existing PSIcapture Installation
When opening PDFs from the PFU Scan Snap home v3.5 scanning application, Power PDF is not showing the connectors
Power PDF Connectors are not loading if opening PDFs from PFU Scan Snap home scanning software application.
Printix App - "Upload for Printing" fails when using own Azure Blob Storage
When using the "Upload for printing" feature via Printix Mobile/Web Apps with an organization's own Azure Blob Storage, users may receive the following error when attempting to upload a document:
Email-based approvals stops processing emails despite Tomcat service running
Email-based approval stops processing emails even when the Tomcat service is running. This does not seem to follow a pattern, but it can happen once or twice a week. This can result in emails remaining unprocessed. This recurring problem i…
Document 1 version details are deleted after user takes some action
Document 1 version details are deleted after user takes some action. Steps:
What is the Violation of the dual control principle error
What is the "Violation of dual control principle" error, what causes it, and what settings/configuration can we check?
How to request GEP license
Please email PSComponentsProgram@kofax.com to request the GEP license.
Capture workstations are slow to process batches during Scan, QC and Validation process
Capture workstations are slow to process batches during Scan, QC and Validation process.
Error executing Stored Procedure. Cannot find the object 'NewIDTable' because it does not exist or you do not have permission.
Getting an error when publishing a Batch Class.
Could not load file or assembly Atalasoft.PdfDoc
After installing a new patch for Invoices, the following error is thrown:
PDAP: Blocked flag is not set during Supplier master data import.
Suppliers are flagged as blocked in SAP; however, the blocked flag is not set for those suppliers when imported into AP Essentials.
A blank screen is seen after logging into SSO successfully.
After logging in via SSO successfully, AP Essentials reports a blank screen for all users, like the below:
Printix Client Goes Offline When Windows Enters Modern Standby
On Windows 11 workstations using Printix Client 2026.1 and later, the Printix Client may appear offline when the workstation enters Modern Standby after the user locks Windows and the display powers off.
Printix Client issue if non-ASCII characters are used within the computer hostname
When a computer name uses non-ASCII character, Printix has an issue with certificate decryption and hence is causing a certificate error after a reboot.
How to install Printix Go on a Xerox device which is requiring Printix Go Lexmark?
When a Xerox printer is listed in the documented Printix Go Xerox supported Printers list to be installed as a Lexmark Go printer (like the B410 and C410 models), the Printix Go installation is not working.
How to locate the log files for the Invoices Maintenance
How to find the INVOICES Maintenance log files.
Export connectors fail to install/register when database uses Windows authentication
Export connectors fail to install/register when database uses Windows authentication
Where can I see information related to security, compliance, and privacy information for Tungsten Automation and it's product suite or how can I request assistance in filling out a security questionnaire
Where can I find information on security, compliance, and privacy for Tungsten Automation and its product suite?
How to reopen a closed Support Case
How to reopen a closed Support Case?