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Hide new E-invoices fields from "Other Selection Fields" in PDAP
There are two problems with new fields for E-invoices in the /COCKPIT/1 other selection fields from 7.12 PD AP Version:
Connect reports "The process cannot access the file because its being used by another process".
After pressing the "Synchronize" button, AP Essentials Connect displays the following:
The Vendor determination in PDAP continues althogh a valid vendor is found
Vendor determination handling is set to E
*** INTERNAL *** Connector “Payload” requests from Professional Services Consultants, Partners or Customers.
A Professional Services Consultant, Partner, or Customer has requested a "Payload" / "Web Service call" for a specific document processed through one of the Connectors (Oracle Financials Cloud, Coupa AP, etc) for troubleshooting purposes.
Tungsten Import Connector Product Release Information
Description Release Date Download
Engine logging (all versions)
The Engine initialization will check the presence of a file named 'recdiag_log.ini' in the user's Documents directory.
Transact - Quick Links
Links to documentation help files
APA (Accounts Payable Agility) - Quick Links
APA (Accounts Payable Agility) - Quick Links
MarkView – Quick Links
(FAQ’s) Most common issues where knowledge can help
AP Essentials - Quick Links
Note: Important Information: AP Essentials Email Service Security Upgrade
Contact Support Details
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Users can’t see or do a search when doing scan to email in Unified Client
Users can’t see or do a search when scanning to email within the Canon Unified Client. They can send an email if we type it manually, but outside of that, they are not able to search for people.
Global Technical Support Contact Information
How to Contact Technical Support
No last jobs at the terminals or with Copitrak Desktop
Issue: No Recent Jobs Displayed at Terminals or in Copitrak Desktop
Log4J Vulnerability CVE-2026-49844
Log4J Vulnerability CVE-2026-49844 reported.
Connect is unable to call the AP Essentials Logging Service as the underlying connection was closed.
AP Essentials Connect records the following error when attempting to connect to AP Essentials:
How to configure the new profile setting: Last page identification
Starting with ReadSoft Invoices 6.1, a new setting is available to set the last page of the invoice. How is it configured?
eCopy ShareScan: Removing Java / ApacheTomcat
Is it possible to remove the Java or Apache Tomcat components from eCopy ShareScan?
Bulk Deletion Of Groups/Group Resources Via UI
Things get changed in an AD structure, namely adding new OUs and moving users around into different OUs as well.
ShareScan without installing Apache Tomcat or Alternate Simulator
There may be cases where the use of Apache Tomcat on the eCopy ShareScan server is not desired. This can also be used to toggle between the two different Simulators for demonstration purposes, for example.